FAQ
Frequently Asked Questions
How long does shipping take?
Shipping typically takes between 7–15 business days depending on your location and demand for the product.
Do you offer international shipping?
Yes, NovaRushShop ships worldwide to many countries.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email that can be used on our Track Your Order page.
Can I cancel or modify my order?
Orders can only be canceled or changed within a short time after being placed. Please contact us immediately if you need assistance.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, contact our support team with your order number and photos of the issue so we can assist you quickly.
Do you accept returns or refunds?
Yes. Refunds and returns are handled according to our Refund Policy. Certain conditions may apply.
Why is my tracking information not updating?
Tracking updates may take 2–5 business days after shipment processing before appearing in the tracking system.
What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment methods available during checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely through trusted payment providers.
How can I contact customer support?
You can contact our support team anytime at:
novarush.col@gmail.com
We usually reply within 24–48 business hours.