Refund Policy
At NovaRushShop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order number is required
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale items
- Gift cards
- Personalized or customized products
- Items damaged through misuse
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to your original payment method within several business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We will work to provide a replacement or refund when applicable.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times may vary
If you still need assistance, contact us at:
novarush.col@gmail.com
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are generally non-refundable.
Order Cancellations
Orders may only be canceled within a limited period after being placed.
Once an order has been processed or shipped, it may no longer be eligible for cancellation.
Contact Us
For refund or return questions, contact:
novarush.col@gmail.com